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Module 5

Landing the Job

Application strategy, résumé, cover letter, interviews, follow-up — and spotting scams.

Application strategy

1) Read the full posting and note must-haves. 2) Tailor your résumé's top 3 bullets to match. 3) Apply on the official site. 4) Log it in your tracker. 5) Follow up after 5–7 business days.

Highlight anything showing reliability, safe driving, customer service, timeliness, and handling sensitive information — even from non-courier jobs (rideshare, food delivery, retail, warehouse, caregiving).

Common interview questions (with sample answers)

"Why medical courier work?" — "I like being on the road and I want work that matters. Knowing a lab result depends on my delivery keeps me focused."

"How do you handle traffic delays?" — "I plan buffer time, check routes before leaving, and contact dispatch right away if I'm going to be late."

"What would you do if a package was damaged?" — "Not open it, secure it, notify dispatch, and follow the incident procedure."

"How do you protect patient privacy?" — "I never read, share, or photograph labels beyond what's needed for scanning, and I keep items secured and out of sight."

Questions to ask employers

What does a typical route and schedule look like? Is this W-2 or 1099? Who provides the vehicle, fuel, and insurance? What training do you provide? How is mileage or pay calculated? What's the path to more hours or routes?

Spot scams

Red flags: paying a fee to be hired or to buy a "starter kit"; being sent a check to deposit and send money back; requests for your Social Security or bank number before an offer; guaranteed high earnings; interviews only by text chat; email domains that don't match the company.

Verify by going to the company's official website yourself and finding the job there.

What you should know

  • Tailor the top of your résumé.
  • Follow up politely.
  • Real employers don't charge you to work.

Actions to take

  1. Draft your résumé using the Toolkit template.
  2. Practice the 4 interview answers out loud.
  3. Send one follow-up for every application older than a week.

Checklist

0 of 4 done · saved on this device

Real-world example

Keisha gets a text offering $1,800/week if she buys a $99 "courier certification." She checks the company's real site, finds no such job, and reports it to the FTC.

Knowledge check

A recruiter asks you to pay for a kit before you start. This is…